SERVICE SYSTEM

The company has established a relatively complete tracking system of customer satisfaction system, which includes: customer relationship management, customer service standards, product and service assurance, after-sales service tracking table, communication with customers, customer complaint resolution, service continuous improvement, performance measurement and other aspects of the management system.

SERVICE TEAM

The company is composed of customer service center, engineering department and maintenance department, which is engaged in customer service and technical implementation.

SERVICE CODES

Strictly in accordance with the requirements of ISO9001:2008 quality management system and relevant work specifications to provide customers with efficient personalized services, keep customer secrets and protect customer interests

SERVICE COMMITMENT

Provide free customer consultation and respond to customer's service commitment in a limited time.

 SERVICE LINKS

A: Technical training service before project installation:

in order to make Party A's technical personnel and management personnel have a macro concept of stage lighting and sound system, our company specially sets up a preliminary technical training service to introduce and train users on the principle of the system and the technical characteristics of the product.

B: On site technical training service:

In order to make Party A's technical personnel familiar with the installation and commissioning technology as soon as possible, our company is responsible for training Party A's system operation technical personnel and management personnel in the process of system installation and commissioning, so that Party A's operators can work independently.

C: Detailed technical training after completion:

After the completion of the project, our technical personnel will explain each project one by one again, so that Party A's staff and management personnel are further familiar with and master the operation, maintenance and related technologies of the system, so as to reduce Party A's future management costs and maintenance costs.

Contact Us

Welcome to call and inquire, we will provide you with high quality service wholeheartedly. Tel：020-31146712